At PanRiva, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our return and refund policy below.

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories intact.
• Certain products, such as personal care items, perishables, or customized goods, are not eligible for returns unless they arrive damaged or defective.

• Provide your order number, details of the product, and the reason for return.
• Once your return request is approved, we will arrange for a courier to pick up the item from your address or provide instructions for shipping the item back to us.
• Items must be returned within 7 days after the return is approved.

• If you receive a damaged or defective product, please notify us within 24 hours of delivery by contacting our support team. We will arrange for a replacement or issue a full refund after verifying the issue.
• Please provide clear photos & unboxing videos of the damaged or defective product when submitting your claim.

• Perishable goods (food items, flowers, etc.)
• Personal care items (cosmetics, grooming tools, etc.)
• Customized or personalized products
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original method of payment within 7-14 business days.
• If your refund is delayed beyond this period, please contact your bank or payment provider, as processing times can vary.

• Free Returns: We offer free return shipping for items that are defective or damaged upon arrival.
• For voluntary returns (i.e., returns for reasons other than product defects), the customer is responsible for the return shipping costs, unless otherwise stated in a promotion.

• If you wish to exchange a product for a different size, color, or variant, please follow the return process above and specify your request. We will exchange the item if the requested variant is available.
• In case the item is unavailable, we will issue a refund.

• Orders can be canceled within 24 hours of placing the order or before they are shipped, whichever is earlier. After this period, the order cannot be canceled.
• To cancel your order, contact our customer support team immediately.

• Email: panriva09@gmail.com
• Phone: +91-6282849419
• Customer Support Hours: Mon-Fri, 9 AM - 5 PM IST